Question 1

Do you have any openings, when can I place my order? I want to send hair in"

Accepted Answer

Custom Unit slots open monthly! Spaces are limited. Be sure you’re subscribed to the email list to keep up with important update.

Question 2

Do you have any Ready to wear wigs available?(Ready to ship Units)

Accepted Answer

Ready to wear wigs , also known as ready to ship units, are posted periodically. Always be on the lookout!
 
These units are shipped on the next business day after purchase.

Question 3

Do I need to know my measurements? How do I get them?

Accepted Answer

Meaurements are REQUIRED for CUSTOM orders. 
 
Measurements are good to know for ready to ship units as well.
 
To find out what measurements you need and how to get them, Click the measurements tab on the website.
 
- There is a chart and videos to watch to help assist you.

Question 4

How Do I Pay?

Accepted Answer

Payments can be procesed through PAYPAL , regular checkout , or SEZZLE
 
Regular checkout processing time can take up to 3 business days ( Recommend Paypal for quicker processing time) 
 
Sezzle allows you to pay with 4 easy payments 
 
IF YOU DO NOT HAVE A PAYPAL ACCOUNT , scroll down , select the "Pay with Debit or Credit Option" to enter in your card infiormation. View the picture to see where the option is located

Question 5

How much is shipping?

Accepted Answer

Standard Shipping(no signature) is $8.00 for US orders. 
Signature confimation(must sign) is $14.25 for US orders
 
International shipping is $27.75

Question 6

Do you offer customer coloring?

Accepted Answer

Custom coloring is not currently offered

Question 7

When will I receive my order?

Accepted Answer

Turn around time is 9 -15 business days for CUSTOM ORDERS, EXCLUDING weekends and holidays. Also keep in mind that orders are processed in the order they are received. 
 
Processing begins when the unit is started on , not the day the order/hair has been received. Units are completed in the order they are recevied. 
 
Turn around time for READY TO WEAR UNITS is 2-5 business days, these units are shipped on the next business day

Question 8

How long is shipping?

Accepted Answer

Once your order has been processd and completed, STANDARD shipping takes 2-7 business days.
 
** PACKAGES may be delayed depending on your region due to COVID-19**
 
**International Shipping : 7-25 business days
 
Once your order is received by the carrier , we ARE NOT repsonsible for the package.
 
For any inconvenience , contact USPS for more information on your package: USPS Customer Service -1 (800) 275-8777

Question 9

Do you make frontal units?

Accepted Answer

Frontal units are not offered at this time.

Question 10

Do you do sew ins or installs?

Accepted Answer

No, we do not provide these services at this time.

Question 11

How often should I wash my unit?

Accepted Answer

Recommend washing your unit 1-2 times each month or whenever when you feel that it is weighed down with product

Question 12

How long will my unit last?

Accepted Answer

With proper care , your custom unit can last to 2 years OR LONGER